The Korean Driver’s Licence Agency it’s not your countries DMV. Just take a look at some of the highlights from Korea’s version of the Department of Motor Vehicles service standards:
Welcoming customers
when customer directly visits
- “Welcome”, “How did you arrive?”, “How may I help you” and other words of greetings and present business cards at need.
- When working on something else, will turn and listen to customer within 10 seconds and during office hours (10:00-11:00, 14:00-15:00) all personnel will man windows to prevent waiting time lapsing over 5 minutes.
- Disabled or elderly visits pre-informed, will standby at entry 5 minutes before the scheduled time and direct to and call the proper representing clerks within 10 minutes.
- Magnifying glasses for those with weak eye sight and representing clerk will assist for those who are illiterate.
when requesting services through telephone
- Will answer within three rings and promise to maintain bright and friendly services.
- Will greet service calls with, “Hello. △△△ at ○○ license testing site. How may I help you?”
- When transferring calls to proper representative, will forward conversations main points to prevent restating same and waiting to not exceed 10 seconds.
- When telephone conversation is over, we will end with the farewell remarks such as “Thank you. Have a good day.” We will hang up the phone at least 1 second after the customer does.
Customer Oriented Testing
- For working people who aren’t available during weekdays, we will have at least one Sunday testing (check the schedule for each office) per month, and during the busy period such as the school vacations, we will extend our office hour by one hour on weekdays and 2 hours on Saturday.
- We will improve the safety facilities of the examination office to minimize any possible accidents caused by untrained applicants. (I think they follow this one) We will try to protect all applicants through insurance.
Convenient and Friendly Facilities
We will always keep the waiting rooms clean.
We will maintain convenient facilities (vending machine, public phone, rest room, ATM) to reduce customer inconveniences.
We will make the examination offices more comfortable by replacing chairs and others with higher quality ones.
We will set up a medical room for medical emergencies and install play rooms in phases for those who bring along children.
Correcting and Compensating for Improper Service
If the customer has to visit our office more than twice because of our employee’s fault, the customer’s inquiry will be processed with the highest priority along sincere apology by the representative. For each addition visit, we will compensate for inconvenience by giving out 3,000 won worth of phone card or subway card.
If any employee is not courteous over the phone, please contact us. We will warn and further train that person, and will be penalized if the number of complaints against that person exceedsthree.
If the customer complaints of no communication within 7 days of submitting the inquiry or of insincere treatment by the employee, we will investigate the complaint and let you know of the result within 1 day. If we confirm that we were at fault, we will publicly apologize over internet or such.
You really have to love that, but I wonder if they follow through with that level of promised service when you go to exchange your foreign driver’s licence for a Korean one. Well, to help ensure that make sure you prepared before you go.
Recent Comments